top of page

FAQ

  • Do you paint commissions?
    Yes, I love commission pieces! Just send me a message to start discussing what you have in mind
  • How long to commissions take?
    Please allow 1-2 weeks for commissions to be completed, depending on the size and detail. If you need this delivered, you should then allow for delivery on top of that.
  • How much is shipping?
    Local delivery in the 3550 area is free of charge, please select this at checkout. Otherwise I use Fastway couriers. Their rates are on the SHIPPING & RETURNS page - please select your area at checkout :) If you have shipping enquiries please do not hesitate to contact me at sarahthepainterbendigo@gmail.com
  • How will my painting be shipped?
    I ship my paintings bubble wrapped and with inner protective card. My packages are heavily marked with "Fragile" notices. I do all that I can to ensure your purchase will arrive safe and sound into your possession. We do ask that you kindly check your painting before signing for it. In the event that damage has occured, please do not sign the receipt of delivery, and reject the delivery. I will make plans with you to do a new piece or provide a refund.
  • How long until I receive my piece
    Depending on where you are in Australia, you may receive it between 2 and 6 business days. This is for paintings that are purchased as is, not those commissioned, they will obviously have time added in order for me to paint it for you ;)
  • What is your refund or exchange process?
    If you need to return or exchange your purchase for any reason, just ship back to us in brand new condition within 30 days of your purchase. We’ll get you a refund. Please send me an email at sarahthepainterbendigo@gmail.com Also in the unlikely event of any problems with your painting, just let me know. Sometimes couriers get things wrong, although it is yet to happen! touch wood!!
bottom of page